Metrics for Improvement: The Human Dimension
This SMIF will be looking at fostering a change culture and the role of management; how to use metrics constructively to avoid encouraging dysfunctional behaviour, and how contract terms can impact on performance, particularly in an outsourcing relationship.
Speakers for this SMIF:
Stephen Kingan, CEO, Nexor
Graham Collins, Fellow, University College London (tbc)
Jill Pritchet, Principal Consultant, SMS
Peter Hall, Partner, Wragge & Co.
SMS introduced the series of Software Measurement and Improvement Forums in 2002, to provide an opportunity for IT managers to discuss performance improvement issues with their peers from other organisations. The events are known for the professional yet friendly participatory atmosphere.
“Very enjoyable, gets me thinking outside the box and meeting some very interesting people”
(SMIF Feedback)
Attendance at SMIF is free, but must be registered in advance.

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